Delivery
What are the delivery charges?
We are offering FREE SHIPPING for all orders, subject to promotional period basis.
Delivery charges are calculated based on your order and delivery location. The final shipping fee will be shown at checkout.
How long does delivery take?
Orders are usually delivered within
• 3–5 working days for West Malaysia (WM)
• 5–7 working days for East Malaysia (EM)
after your order has been processed.
Has my order been dispatched yet?
Once your order has been dispatched, you’ll receive a shipping confirmation with your tracking details.
Can I ship to an alternative address?
Yes.
You can enter a different delivery address during checkout. Please make sure all details are correct before placing your order.
Order
Do I need to have an account to place my order?
Yes, by creating an account you can
✓ check out faster
✓ track your orders
✓ update your profile information for future orders and many more.
I have forgotten my password. What should I do?
Click “Forgot Password” on the login page and follow the instructions to reset your password.
What sizes are used on the site?
Our footwear sizes are displayed in UK sizing. Please refer to the size guide on each product page for the best fit.
Why are the prices online different from the stores?
Online and in-store prices may differ due to exclusive promotions, discounts or ongoing campaigns.
How will I know you received my order?
Once your order is successfully placed, you’ll receive an order confirmation via email with your order details.
Can I change my existing order?
Once an order has been confirmed, changes may not be possible.
Please contact our customer service team (larrie.men@outlook.com) as soon as possible for assistance.
Can I cancel an order once it has been placed?
Please contact our customer service team (larrie.men@outlook.com) as soon as possible.
Cancellation is subject to your order status and may not be possible once it has been processed or shipped.
Why was my order cancelled?
Orders may be cancelled due to payment issues, stock availability or unsuccessful order verification.
Please contact our customer service team (larrie.men@outlook.com) if you need further assistance.
How can I pay for my online purchases?
We accept various secure payment methods available at checkout. Simply select your preferred payment option when placing your order.
What currencies do you accept?
All prices and payments on our website are in Malaysian Ringgit (MYR/RM).
Return Policy
How long do I have to return my item?
You may return your item within 7-14 days from the date you receive your order, subject to our return terms and conditions.
Do I have to pay for my return?
Return shipping costs are generally borne by the customer unless the item received is defective, damaged or incorrect.
How do I return my items?
Please contact our customer service team (larrie.men@outlook.com) with your order number and return details.
Our team will guide you through the return process.
How long does it take for a return to be processed?
Once we receive your returned item, please allow approximately 7-14 working days for us to inspect and process your return.
Why does the color of my shoes look different from what I see on screen?
Product colors may vary slightly due to screen settings, lighting and photography. We always aim to represent our products as accurately as possible.
Can I exchange my shoes for a different size?
Yes, size exchanges are allowed, subject to stock availability. Items must be unworn, unused, and returned in their original condition and packaging.
Please note that all shipping costs for the exchange, including the return shipping and reshipping of the replacement item, will be borne by the customer.
Please contact our customer service team with your order details before returning the item, and our team will assist you with the exchange process.