Refund policy

We want you to feel confident with every purchase. If something isn’t quite right, we’re here to help make the process as simple as possible.

RETURN ELIGIBILITY

Return requests must be submitted within 7 days of receiving your order.

To be eligible for a return, items must be:

  • Unworn and unused

  • In their original condition

  • Returned with the original packaging, shoe box, tags and accessories

  • Accompanied by proof of purchase or order confirmation

For footwear, we recommend trying your shoes on a clean, indoor surface to avoid marking or damaging the outsole.

Items that show signs of wear, dirt, damage, alteration or improper care may not be accepted for return.

CHANGE OF SIZE

Ordered the wrong size? You may request a size exchange, subject to stock availability and our return eligibility requirements.

If your preferred size is unavailable, our Customer Care Team will advise you on the available options.

Any applicable return or redelivery charges will be communicated before the exchange is processed.

CHANGE OF MIND

Returns due to a change of mind may be accepted within the applicable return period, provided the item meets all return eligibility requirements.

Original delivery fees and return shipping costs are generally non-refundable, unless otherwise required by applicable law or the return is due to an error on our part.

INCORRECT OR DEFECTIVE ITEMS

If you receive an incorrect, damaged or defective item, please contact our Customer Care Team (larrie.men@outlook.com) as soon as possible.

Please provide your order number, a description of the issue, and clear photographs or videos showing the item and its condition to help us review your request.

Where applicable, we will arrange an appropriate remedy in accordance with our policy and your rights under Malaysian consumer law.

NON-RETURNABLE ITEMS

Unless required otherwise by applicable law, returns may not be accepted for:

  • Items that have been worn or used

  • Items damaged due to misuse, improper care or normal wear and tear

  • Items without their original packaging or proof of purchase

  • Items marked as Final Sale or otherwise stated as non-returnable at the time of purchase

  • Personalised or customised products

RETURN PROCESS

To request a return, please Connect With Us and provide your order number, contact details, reason for return and any relevant photographs.

Our Customer Care Team will review your request and provide further return instructions.

Please do not send your item back before receiving return instructions from our team.

REFUNDS

Once your returned item has been received and inspected, we will notify you of the outcome of your request.

We are unable to make exchanges for online purchases. Larrie Men reserves the right to deny refunds for a returned item that does not comply with this policy.

For products purchased on www.larriemen.com, original shipping charges are non-refundable. Returns are applicable to full priced items only. We do not allow returns on sale items, the promotion will no longer apply when partial returns are made. The refunded amount will exclude that of the promotional amount.

For approved refunds, the refund will be processed through the original payment method, where possible.

Please allow us approximately 7–14 working days for the refund to appear, depending on your bank, card issuer or payment provider.

Any original shipping charges are generally non-refundable unless the return is due to an incorrect, damaged or defective item, or otherwise required by applicable law.

PROMOTIONAL & BUNDLE PURCHASES

For products purchased as part of a promotion, bundle or multi-buy offer, the promotional conditions may be taken into account when processing a return or refund.

Where returning an item causes the original order to no longer qualify for a promotion, the refund amount may be adjusted accordingly, subject to the applicable promotional terms and Malaysian consumer law.

Larrie Men can only process returns from purchases made from our online store as per our policy. All other requests should be directed to the original place of purchase.