Shipping policy

We want every order to reach you safely and smoothly. Here’s everything you need to know about how we process, ship and deliver your purchase.

ORDER PROCESSING

Orders are typically processed within 3–5 working days after payment confirmation.

Orders placed on weekends or Malaysian public holidays will be processed on the next working day. During sales, festive seasons and promotional periods, additional processing time may be required.

DELIVERY TIME

Once your order has been dispatched, estimated delivery times are:

Peninsular Malaysia: 3–5 working days
East Malaysia (Sabah & Sarawak): 5–7 working days

Delivery times are estimates and may vary depending on your location, courier operations, peak periods, public holidays, weather conditions or other circumstances beyond our reasonable control.

SHIPPING FEES

Shipping fees, where applicable, will be displayed at checkout before payment is completed.

From time to time, complimentary shipping may be offered as part of selected promotions and may be subject to minimum spending requirements or other promotional terms.

ORDER TRACKING

Once your order has been shipped, a tracking number will be provided where tracking is available.

Please allow some time for the courier's tracking system to update after your parcel has been collected.

DELIVERY INFORMATION

Please ensure that your name, contact number and delivery address are complete and accurate before confirming your order.

Once an order has been processed or dispatched, we may not be able to change the delivery address.

We will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided at checkout. Additional delivery charges may apply if redelivery is required.

DELAYED DELIVERY

While we aim to have every order delivered within the estimated timeframe, occasional delays may occur due to circumstances beyond our control.

If your parcel has not arrived within the expected delivery period, please contact our Customer Care Team with your order number so we can assist you.

LOST OR DAMAGED PARCELS

If your parcel arrives damaged, or you believe it may have been lost during delivery, please contact our Customer Care Team as soon as possible.

Please provide your order number together with relevant photographs or supporting information so that we can review the matter with our appointed courier.

MULTIPLE ITEMS

Orders containing multiple items may occasionally be delivered in separate parcels, depending on product availability and fulfilment arrangements.

Where applicable, separate tracking information will be provided.